Fluid announces 9th year of Feefo Platinum Service

17 JANUARY 2024, Fluid Branding has, for the ninth year in a row won the Feefo Platinum Trusted Service Award, an independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business' dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.

Miles Lovegrove, Fluid’s Managing Director commented: 

“We’re so excited to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our top priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard all of our teams work together to listen to our customers and keep them happy, so a huge well done to everyone! A great way to kick off 2024!”


Congratulating Fluid on winning this year's award, Tony Wheble, CEO at Feefo, said:

“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Fluid Branding for winning a Platinum Trusted Service Award by providing great customer service consistently over 9 years. I look forward to seeing them continue to achieve next year and beyond.”


Fluid would like to say thanks to their teams for all the hard work making this award possible and to their clients for the fantastic feedback. Here’s to 2024, and many more great collaborations!