--- title: Fluid announces 9th year of Feefo Platinum Service description: Fluid Branding are delighted to announce, for the 9th year in a row, that they have been awarded with the highest level of trusted service award from Feefo image: https://insights.fluidbranding.com/hubfs/Copy%20of%20Blog%20Header%20(2).png --- [![Logo](https://insights.fluidbranding.com/hubfs/Logos/new-fluid-logo_kraft+raisin.svg)](https://fluidbranding.com) [0345 634 2935](tel:0345%20634%202935) [enquiries@brandrevolution.global](mailto:enquiries@brandrevolution.global) [Home](https://www.fluidbranding.com/) [About](https://www.fluidbranding.com/about-us) [Services](https://www.fluidbranding.com/services) [Products](https://www.fluidbranding.com/promotional-products) [Contact us](https://www.fluidbranding.com/contact) [Blog](https://insights.fluidbranding.com/blog?_ga=2.74702994.1405173625.1669024739-133237805.1647249103) [Sustainability](https://www.fluidbranding.com/about-us/fluid-futures) [Home](https://www.fluidbranding.com/) [About](https://www.fluidbranding.com/about-us) [Services](https://www.fluidbranding.com/services) [Products](https://www.fluidbranding.com/promotional-products) [Contact us](https://www.fluidbranding.com/contact) [Blog](https://insights.fluidbranding.com/blog?_ga=2.74702994.1405173625.1669024739-133237805.1647249103) [Sustainability](https://www.fluidbranding.com/about-us/fluid-futures) [News](https://insights.fluidbranding.com/blog/tag/news) # Fluid announces 9th year of Feefo Platinum Service ![Gemma Richards](https://insights.fluidbranding.com/hs-fs/hubfs/Gemma%20Richards%20copy.png?width=45&name=Gemma%20Richards%20copy.png) [Gemma Richards](https://insights.fluidbranding.com/blog/author/gemma-richards) [Follow us on Twitter](https://twitter.com/fluidbranding) [Follow us on Facebook](https://www.facebook.com/Fluidbranding) [Follow us on LinkedIn](https://www.linkedin.com/company/fluid-branding-ltd) ![](https://insights.fluidbranding.com/hubfs/Copy%20of%20Blog%20Header%20(2).png) ## 17 JANUARY 2024, Fluid Branding has, for the ninth year in a row won the Feefo Platinum Trusted Service Award, an independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience. Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business' dedication to providing outstanding customer service by analysing feedback from real customers. Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023. Miles Lovegrove, Fluid’s Managing Director commented:  > “We’re so excited to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our top priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard all of our teams work together to listen to our customers and keep them happy, so a huge well done to everyone! A great way to kick off 2024!”   Congratulating Fluid on winning this year's award, Tony Wheble, CEO at Feefo, said: > “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. > > “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. > > “A particular congratulations to Fluid Branding for winning a Platinum Trusted Service Award by providing great customer service consistently over 9 years. I look forward to seeing them continue to achieve next year and beyond.”   Fluid would like to say thanks to their teams for all the hard work making this award possible and to their clients for the fantastic feedback. Here’s to 2024, and many more great collaborations! ![Gemma Richards](https://insights.fluidbranding.com/hs-fs/hubfs/Gemma%20Richards%20copy.png?width=150&name=Gemma%20Richards%20copy.png) #### Gemma Richards Meet Gemma, our Marketing Manager! With over 20 years of experience in the industry, her marketing expertise is unrivalled, her trend forecasting unparalleled, and her brand storytelling exceptional. You’ll find her most weekends enjoying the Cornish beaches with her family and friends. ## Related Articles [![feefo-platinum-service-awards-winner-2023](https://insights.fluidbranding.com/hubfs/plantinum%20award%202023%20banner.png)](https://insights.fluidbranding.com/blog/feefo-platinum-trusted-service-award-2023-for-fluid) [News](https://insights.fluidbranding.com/blog/tag/news) ### [Fluid Branding receives Feefo Platinum Trusted Service Award 2023](https://insights.fluidbranding.com/blog/feefo-platinum-trusted-service-award-2023-for-fluid) ## 24 JANUARY 2023, Fluid Branding are excited to announce that they’ve once again won the Feefo Platinum Trusted Service Award for the 8th year in a row! Feefo is an... ![Natasha Ithildin](https://insights.fluidbranding.com/hs-fs/hubfs/Natasha%20Ithildin%20copy.png?width=45&name=Natasha%20Ithildin%20copy.png) [Natasha Ithildin](https://insights.fluidbranding.com/blog/author/natasha-ithildin) [Read more](https://insights.fluidbranding.com/blog/feefo-platinum-trusted-service-award-2023-for-fluid) [![feefo-platinum-service-awards-winner-2022](https://insights.fluidbranding.com/hubfs/Feefo_2022_Awards_Facebook+LinkedIn_Platinum_Lifestyle.jpg)](https://insights.fluidbranding.com/blog/platinum-trusted-service-award-2022-for-fluid) [News](https://insights.fluidbranding.com/blog/tag/news) ### [Platinum Trusted Service Award 2022 for Fluid](https://insights.fluidbranding.com/blog/platinum-trusted-service-award-2022-for-fluid) ## Fluid are delighted to announce, for the 7th year in a row, that they have been awarded with the highest level of trusted service award from Feefo. The Fluid team is... ![Gemma Richards](https://insights.fluidbranding.com/hs-fs/hubfs/Gemma%20Richards%20copy.png?width=45&name=Gemma%20Richards%20copy.png) [Gemma Richards](https://insights.fluidbranding.com/blog/author/gemma-richards) [Read more](https://insights.fluidbranding.com/blog/platinum-trusted-service-award-2022-for-fluid) ### Who We Are - [About Us](https://www.fluidbranding.com/about-us) - [Meet the Team](https://www.fluidbranding.com/about-us/fluid-family) - [Compliance & Certifications](https://www.fluidbranding.com/about-us/compliance-and-certification) - [Sustainability](https://www.fluidbranding.com/about-us/fluid-futures) - [Latest News](https://www.fluidbranding.com/news) - [Why Use Fluid](https://www.fluidbranding.com/about-us/why-use-us) ### What We Do - [Promo Products](https://www.fluidbranding.com/promotional-products) - [Services](https://www.fluidbranding.com/services) - [Merchandise Stores](https://www.fluidbranding.com/services/merchandise-stores) - [Who We Work With](https://www.fluidbranding.com/about-us/clients-case-studies) - [What They Say](https://www.fluidbranding.com/about-us/reviews-testimonials) - [Special Offers](https://www.fluidbranding.com/promotional-products/offers) ### Help & Info - [Artwork Help](https://www.fluidbranding.com/services/artwork-studio) - [FAQs](https://www.fluidbranding.com/faqs) - [Ts & Cs](https://www.fluidbranding.com/terms) - [Policies](https://www.fluidbranding.com/about-us/policies) - [Contact Us](https://www.fluidbranding.com/contact) - [Careers](https://www.fluidbranding.com/about-us/fluid-family/careers) ### Connect Sign up to be the first to hear about our limited-edition collections, exclusive products and more. 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