---
title: Fluid Announce Platinum Trusted Service Award 2021
description: We've been awarded the highest level of service award from Feefo for the sixth year in a row!
image: https://insights.fluidbranding.com/hubfs/photo-1513151233558-d860c5398176.avif
---

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# Fluid Announce Platinum Trusted Service Award 2021

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[Gemma Richards](https://insights.fluidbranding.com/blog/author/gemma-richards)

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![feefo-platinum-trusted-service-award-confetti](https://insights.fluidbranding.com/hubfs/photo-1513151233558-d860c5398176.avif)

## After a year where businesses large and small saw a great number of challenges, Fluid are super proud to announce that they have been awarded the highest level of service award from Feefo for the sixth year in a row!

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. 

This status is awarded to businesses who meet the highest standards, based on the number of reviews they have collected and their average rating. A highly valued badge of approval, this accreditation remains unique as it is based purely on interactions with real customers - all reviews on Feefo are verified as genuine, meaning the accreditation is a true reflection of Fluid’s commitment to outstanding service.

![](https://insights.fluidbranding.com/hubfs/Imported_Blog_Media/feefo_platinum_service_2021_rectangle_L_shimmer_1.png)

 

Congratulating Fluid on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:

> “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.  This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

 

Miles Lovegrove, Fluid’s Managing Director adds,

> “Winning this Platinum Award is a real tribute to the effort that our entire team puts in to making our customers' experience exceptional. The past year has been one of shock, fear, surprise and worry, both individually and as a company. One of the best things that happened to Fluid is the strengthening bonds between our teams and offices. It has been incredible to see everyone working together to solve problems, find solutions, work hard for each other and support each other in a way that I have never seen at any other company! Our entire Fluid family embraced the challenges and pushed each other to overcome what seemed at the time an almost impossible task. To come out the other side in a stronger position, whilst still giving exceptional customer experiences, is amazing. It's great to be acknowledged in this way, so thank you!”

 

![Gemma Richards](https://insights.fluidbranding.com/hs-fs/hubfs/Gemma%20Richards%20copy.png?width=150&name=Gemma%20Richards%20copy.png)

#### Gemma Richards

Meet Gemma, our Marketing Manager! With over 20 years of experience in the industry, her marketing expertise is unrivalled, her trend forecasting unparalleled, and her brand storytelling exceptional. You’ll find her most weekends enjoying the Cornish beaches with her family and friends.

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