The Fluid team is delighted to have been awarded the Feefo Platinum Trusted Service Award for 2022.
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from genuine customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo has given Platinum Trusted Service awards to businesses who have achieved either Platinum or Gold standard for three consecutive years. To receive the award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021. As all reviews are verified as genuine, the accreditation is a true reflection of Fluid’s commitment to exceptional service.
Miles Lovegrove, Fluid’s Managing Director commented:
“We’re really thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard all of our teams have worked in really difficult circumstances. We’re fully committed to exceptional service, so it’s vital for us to listen, understand and respond to all our customers.”
This award means even more following another difficult year. Online interactions have soared since the start of Coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggle to respond effectively. Fluid respond and follow up where necessary on each and every review they receive.
Congratulating Fluid, Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”