We are absolutely thrilled that for the 4th year running – yes that’s right – the 4th year running, we’ve won the Feefo Gold Trusted Service award 2019! Thanks so much to all our amazing customers for sharing their ratings and reviews.
But hang on, what is Feefo? Feefo is a review platform that collects reviews solely from genuine, verified customers. Working with over 3,500 brands to help businesses make better decisions and deliver exceptional service.
And what does the award mean? It means we have delivered exceptional customer experiences!
To achieve Feefo’s Gold Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of at least 4.5 out of 5. Only the businesses providing the best experience for their customers, as rated by them, make the grade.
Miles Lovegrove, Fluid's MD, comments,
“We’re so proud of our team and what they achieve year on year, working hard to provide our customers with the best experience we possibly can. Winning this award for the 4th consecutive year shows real recognition for the effort everyone puts in, every single day, to really stand out from our competitors.”
Matt Franks, CEO, also commented,
“Providing exceptional customer service always has been at the forefront of everything we do. To win this award again, for the 4th year running is a fantastic achievement and it feels great to be recognised for it.”